Customer service

We deliver simple and effective access to services for all Queenslanders, and drive a more digitally enabled and responsive government.

We provide digital, strategic and service delivery leadership and capability to enable more responsive services across the Queensland Government.

Our vision

Put customers at the heart of government services, and ensure government meets Queenslanders' expectations for quality service delivery – digital, over the phone and in person.
Make service delivery easier, intuitive, and personalised, while protecting personal and business information and ensuring no-one is left behind.
Get the greatest value from digital and ICT expenditure across Queensland through alignment to state outcomes and government policy and to transparently report performance to the public to raise awareness and trust.

Develop evidence-based customer and digital strategies, policies and roadmaps along with supporting tools, standards and guides to implement them.
Provide independent assurance for government project delivery.
Help government get clear advice on significant digital and ICT enabled project investment.
Provide the primary point of contact for customers to access government services through multiple delivery channels.
Deliver corporate transactional and advisory services to more than 83,000 public servants across 47 Queensland Government entities.
Manage the ICT procurement category, including strategic arrangements and major ICT contracts, industry engagement.
Promote increased spend with small to medium enterprises.
Support government agencies to find solutions to complex challenges through better sharing and use of data, data analytics, and application of Artificial Intelligence.
Support the Queensland Government's commitment to open data.
Set cyber security policy and guidance for the Queensland public sector, managing whole-of-government cyber security services, developing a public sector cyber workforce and supporting the development of the Queensland cyber security industry.